Education & Training

Telephone Techniques & Telemarketing Strategies will give your organization the competitive edge and ensure success in today's fast paced environment where advances in telecommunications are changing the way we do business.

Telephone Techniques & Telemarketing Strategies

2-day Seminar/Workshop

Our dynamic programme will motivate participants and provide them with practical skills to:

♦ Use the telephone as the most powerful, sales and marketing tool

♦ Meet the challenge of winning and keeping customers

♦ Increase sales and market the organization effectively

♦ Help the customers to buy and select options

♦ Utilize product and/or service knowledge to win customer's trust and confidence

♦ Use consultative sales techniques

♦ Assist indecisive customers and offer options

♦ Deliver speedy, effective service


 

Course Content

  • Prepare for the Front-line Challenge
  • Working to Win in the Age of Information Technology
  • Developing Phone Power
  • Telemarketing and Sales Technique
  • Helping your Customer to Buy
  • Winning Customers and Sales on the Telephone
  • Case Studies, Role Play, Assessment, Discussion 

 

For Further information please call (876) 667-4231 or email us at: hkajamaica@gmail.com

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October 2019
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