Education & Training
                   Telephone Techniques & Customer Care Programme

Preparing for the Front-line Challenge

Turning into Your Inner Power

Strengthening Personal Confidence and Self-Esteem

Projecting a Positive Attitude and Image

 Caring and Winning Customers

Developing Positive Customer Relations

Understanding and Helping Customers

Skills for Empowering your Customer Relations Role

Winning Ways that go the Extra Mile to Keep Customers Satisfied

 

 Phone Power

Understanding and using the telephone as the most powerful tool for communication, marketing and selling your organization, products or service

 Video Presentation and Discussion on Gaining Greater Confidence and Control through Telephone Techniques in:

Handling Calls and Messages

"Holding" and Transferring Customers' Calls

Building Exceptional Telephone Skills

Handling Complaints and Diffusing anger

Avoiding Telephone Tag

Winning and Keeping Customers

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November 2019
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